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Privacy Policy

At Mountain View Motel (referred to as "we," "our," or "us"), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy laws. By using our services or website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information to provide better services and improve your experience. This includes:

a. Directly Provided Information

  • Identification Details: Name, address, phone number, and email address.
  • Booking Information: Stay dates, room preferences, and special requests.
  • Payment Information: Credit card details or other payment method data, processed securely.
  • Account Information: Login credentials, loyalty program data, and preferences.

b. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device type
  • Usage Data: Pages viewed, time spent on our site, and clicks.
  • Geolocation Information: Approximate location based on your IP address.

c. Third-Party Data

We may collect information about you from third-party sources, such as booking platforms or travel agencies, to fulfill your reservation.

2. Purpose of Collecting Personal Information

We use your personal information for purposes including but not limited to:

  • Processing reservations and payments
  • Providing personalized customer service
  • Enhancing your experience by tailoring our services to your preferences
  • Communicating updates, promotions, and special offers.
  • Managing loyalty programs and allocating rewards.
  • Complying with legal, regulatory, or contractual obligations.
3. How We Share Your Informations

We only share your personal information in limited circumstances, such as:

a. Service Providers

We work with trusted third-party service providers for payment processing, website hosting, customer support, and analytics. These providers are obligated to protect your information and use it only for the intended purpose.

b. Legal Requirements

We may disclose your information to regulatory authorities or law enforcement if required by law or to protect our legal rights.

c. Business Transactions

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We prioritize the security of your personal information by implementing robust security measures:

  • Encrypted storage of sensitive data.
  • Secure payment gateways compliant with industry standards.
  • Regular security audits and vulnerability assessments.
  • Limited access to personal data, restricted to authorized personnel.
5. Retention of Information

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements.

Once no longer required, personal information is securely destroyed or anonymized

6. Your Rights Under Canadian Law

You have rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to incomplete or inaccurate information.
  • Withdrawal of Consent: Withdraw your consent for data collection or use, subject to legal obligations.
  • Deletion: Request deletion of your data where applicable.

To exercise these rights, contact us using the details provided below.

7. Use of Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Enhancing website functionality and user experience
  • Tracking website traffic and user behavior.
  • Delivering personalized advertisements and content.

You can manage or disable cookies via your browser settings. However, this may impact your experience on our website.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

10. International Data Transfers

If you access our services from outside Canada, your information may be transferred to, stored, and processed in Canada. By using our services, you consent to this transfer in compliance with Canadian privacy laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Updates will be posted on this page with a revised effective date.

12. Contact Us

For inquiries, concerns, or to exercise your privacy rights, please contact us:

We are committed to addressing your concerns promptly and ensuring your privacy is protected.

By choosing Mountain View Motel, you trust us with your personal information, and we take this responsibility seriously. Thank you for your confidence in us.