Terms and Conditions
Welcome to Mountain View Motel! By accessing or using our website, you agree to comply with the following terms and conditions. Please take a moment to read them carefully. If you have any concerns or do not agree with these terms, we encourage you to refrain from using our website or services
1. General Information
Mountain View Motel is located in Hope, BC, Canada, and offers accommodation services, including bookings, reservations, and other related services. By using our website, you acknowledge and agree to the terms outlined in this agreement
2. Booking and Reservations
- Reservations: When making a reservation, you must provide accurate and complete information, including your name, contact details, and payment information.
- Payment: All bookings made through our website must be paid in full at the time of booking unless otherwise specified. Payments can be made via the payment methods provided on the website.
- Booking Confirmation After making a reservation, you will receive a booking confirmation via email. Please check your inbox and spam folder for your confirmation details.
- Cancellations and Modifications Cancellations or modifications to your reservation must be made in accordance with our cancellation policy. Please refer to the "Cancellation Policy" section for more details.
3. Guest Responsibilities
- Accurate Information: When making a reservation, you must provide accurate and complete information, including your name, contact details, and payment information.
- Behavior: You agree to behave in a respectful manner while staying at the motel and to follow all applicable laws and regulations.
- Damage: You are responsible for any damage to the motel property during your stay. Any charges for damages or extra cleaning required will be charged to your payment method.
4. Privacy and Data Protection
- Privacy Policy: We are committed to protecting your privacy. Please refer to our Privacy Policy for information about how we collect, use, and protect your data.
- Personal Data: By using our services, you agree to the collection and use of your personal data as outlined in our privacy policy.
5. Use of Website
- Website Access: You may access and use the website for personal and non-commercial purposes. You may not use the website for any illegal or unauthorized purposes.
- Content: All content on the website, including text, images, logos, and videos, is the property of Mountain View Motel and is protected by copyright laws. You may not reproduce, distribute, or modify any content without our permission.
6. Pricing and Payment
- Rates: The rates for our rooms and services are displayed on the website. We reserve the right to modify rates at any time without prior notice, though confirmed bookings will not be affected.
- Taxes: All prices are subject to applicable taxes and fees, which will be added to your total bill at the time of booking.
- Payment Methods: We accept various payment methods, including credit cards and online payment systems. All payments are processed securely.
7. Cancellation and Refund Policy
- Cancellation Policy: Cancellations made at least 24 hours before check-in will receive a full refund. Cancellations made within 24 hours of check-in may be subject to a cancellation fee equal to one night's stay
- Refunds: Refunds will be issued to the original payment method used for booking. Please allow up to 7 business days for processing.
- No-Show Policy: If you fail to check-in on the scheduled date without prior notice, your reservation will be considered a no-show, and you may be charged for the full stay.
8. Loyalty Program
- Membership: Guests can become members of our loyalty program and earn points on eligible bookings. Membership benefits are subject to change at any time, and points earned may not be transferred, exchanged, or redeemed for cash.
- Points Redemption: Loyalty points can be redeemed for discounts or free nights, as outlined in the loyalty program terms.
9. Liability
- Limitation of Liability: Mountain View Motel will not be liable for any direct or indirect damages arising from the use of our website, bookings, or stays. We are not responsible for events outside our control, such as weather conditions, natural disasters, or other unforeseen circumstances.
- Guest's Responsibility: You agree to use the motel’s facilities responsibly and in accordance with the rules and regulations set out by us.
10. Modifications to Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting. We encourage you to review this page regularly to stay informed of any updates.
11. Governing Law
These terms and conditions are governed by the laws of the province of British Columbia, Canada. Any disputes arising from the use of the website or services will be subject to the jurisdiction of the courts in British Columbia.
12. Contact Us
If you have any questions about these terms and conditions, please contact us: